HELP CENTER

 
The tutors answering you questions do not see who you are. The tutors are only able to see the picture of the question and the comments added to the question as well as the your grade so that the solution can be tailored to your level. The tutors cannot see any other personal information pertaining to the student other than the ones mentioned above.
The tutors answering you questions do not see who you are. The tutors are only able to see the picture of the question and the comments added to the question as well as the your grade so that the solution can be tailored to your level. The tutors cannot see any other personal information pertaining to the student other than the ones mentioned above.
When you become a member, your personal data such as your name, surname, date of birth, e-mail address, mobile phone number, PAN number and grade are requested. The personal data are confidential and private to Kunduz. You can see Kunduz Privacy Policy for further information about the use of personal information and data.
You can cancel your membership package within 14 days of purchasing it and you can request a refund if you have not used any of your rights. We kindly ask you to send your refund requests to support@kunduzapp.com via e-mail, using the e-mail address belonging to your membership account.
You can write to the Support section within the app or send an email to support@kunduzapp.com to stop the automatic renewal of your membership package.
  1. Download our app here,
  2. Click on “Sign Up” to enter the mobile phone number you are going to use when you log in to the Kunduz app,
  3. Fill in your profile information, now you can try Kunduz for free!
You can start your membership and start enjoying the privileges of Kunduz if you would like to.
Our tutor network consists of professional teachers and university students who ranked higher up in the JEE entrance exams. The competence of the tutors on the fields they provide support is assessed based on their JEE results, current solution performance and their competence in tutoring. Tutors are supervised and supported by experienced teachers who are experts in their fields.
You can go the Usage Statistics on Settings to see the expiration date of your package.
In order to create a better experience for you and our tutors, we recommend that you keep the points below in mind when you are sending a new question:
  • The picture of the question should be clear
  • The whole question should be legible
  • There should be one question on the picture
  • The correct answer on the answer key must be pointed out (it will save you a lot of time when you receive a feedback)
  • If there are particular points in the question that you found difficult or if you have specific comments, you should add those.
  • Finally, after reviewing the solution, we kindly ask you to click on “Rate the Solution” to rate the solution provided by the tutor and specify the reasons why you haven’t like the solution, if you haven’t.
  • You can quickly ask questions by taking a photo of the question you would like to ask or uploading a previously taken picture of the question and specifying the topic of the question.
  • The main page of the app functions like a camera for you to take a picture of the question you would like to ask. That way, when you open the app you can take a picture of your question.
  • If you would like to upload a picture from your phone’s gallery, you can touch the icon on the top right-hand corner of the main page to access your gallery.
  • After taking the picture of your question or choosing it from your gallery, we recommend that you crop the picture so that there is only one question on the picture. When you click on “Continue”, you will choose the field of the question and you will be able to see your question afterwards.
  • If there is a comment or problem you would like to include, you can click on “Add Comment”.
Come on, ask your first question and start your journey on Kunduz!
CONTACT US
805 La Para Avenue, Palo Alto, CA, 94306 United States