Angela has not been making as many sales as her co-workers.

Last updated: 8/3/2022

Angela has not been making as many sales as her co-workers. Michael decides she needs to be taught the proper way to make a sale. Michael first has her sit in on a phone call with a client as he talks. Then he has Angela read a script while sitting next to her. Michael sitting next to Angela and providing her with support is: Diffusion of responsibility Critiquing Learning activity Scaffolding