6 Communicating negative organizational news Customers

Last updated: 3/22/2023

6 Communicating negative organizational news Customers business partners and employees all expect honest communication about difficult situations Delivering negative organizational news is a skill managers must develop in order to succeed Employees and the public expect honest answers from management Strong organizations build trust and community among their employees The best companies do this by welcoming and soliciting Managers must break bad news from time to time What do effective managers realize when communicating in difficult situations O Recalcitrant employees should be released from duties O Refraining from sharing bad news can help control the situation O Maintaining employee morale and public goodwill is critical to success Read the scenario about breaking bad news and then answer the corresponding question Judith owns three home decorating retailers in Enid Oklahoma She just received a call from her finance director informing her that the bank believes the company may have experienced a data security breach Many of Judith s employee and customer accounts are indicating unusual activity The chief information officer CIO has confirmed the possibility that data was stolen during a recent virus or malware attack Judith needs to take action and communicate this news to her employees and customers