Darrius is in an interview for an online customer service

Last updated: 2/20/2023

Darrius is in an interview for an online customer service manager position with a national telecommunications company He is asked the following question Tell me about a time you had difficulty working with a supervisor or coworker How did you handle the situation Darrius responds At my current job we were switching to a new call waiting system My coworker was absent for the new system training session When he returned to work he didn t take the time to learn the new system Consequently calls to our customer care division kept getting dropped This reflected poorly on our entire team Another coworker and I offered to train him how to use the system properly but he refused What could Darrius do to improve his response to the interviewer s behavioral question O Expand on his current job by explaining how the new system will increase efficiency and is important to the overall success of the company Elaborate on the description of the action he took and provide a result that connects to the current position he is applying for O Provide more description about who the coworker was and why he was absent during the training for the new system To succeed in an interview you need to be aware of what to expect what is acceptable and how to best present your qualifications Be prepared to demonstrate your qualifications by learning to recognize what interviewers are asking asking appropriate questions of the interviewer and closing