Number of Calls Millions 16 14 12 10 00 O 4 Total 2 0 4 3

Last updated: 6/20/2023

Number of Calls Millions 16 14 12 10 00 O 4 Total 2 0 4 3 Nature of Call Complaint Product Purchase Payment North America Miscellaneous 4 0 Customer Service Calls Origin of Call by Region 14 1 14 8 2 1 2 4 Last Year This Year Asia Pacific 3 5 3 5 Europe Other Last Year Millions This Year Millions 8 0 8 0 6 9 6 0 3 1 24 0 7 0 7 0 2 7 24 7 2 What percentage of all customer service calls last year were regarding payment 25 26 27 28 29