What is the primary source of bias in a survey initiated by management to assess the quality of customer service from Microsoft

Question

What is the primary source of bias in a survey initiated by management to assess the quality of customer service from Microsoft s customer service wherein registered customers are asked the question Are you content with Microsoft s customer service or do you think everyone should be terminated Non response bias Undercoverage Response bias There would not be any bias present in this survey

Kunduz · Accepted Answer

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